《哈佛商业评论》一项为期8个月的美国科技公司研究发现,AI应用并未减少工作量,反而加剧了工作强度与员工忙碌程度。由于AI填补了知识空白,员工开始承担原本属于其他角色或外包的任务,这增加了专家协调与审查的负担。工作边界因AI提示的便捷性而模糊,任务侵入非工作时间;同时,多线程运行AI提升了多任务处理频率,加剧了注意力切换与心智负荷。持续的加速节奏无形中提高了对工作速度的预期。尽管存在转型期,但长期来看“工作末日论”可能错误,未来人们可能更忙碌,且工作形态将显著不同。
Recent Harvard Business Review study found the same thing .
AI use did not shrink work, it intensified it, and made employees busier.
Fron a 8-month field study at a US tech company with about 200 employees
Task expansion happened because AI filled in gaps in knowledge, so people started doing work that used to belong to other roles or would have been outsourced or deferred.
That shift created extra coordination and review work for specialists, including fixing AI-assisted drafts and coaching colleagues whose work was only partly correct or complete.
Boundaries blurred because starting became as easy as writing a prompt, so work slipped into lunch, meetings, and the minutes right before stepping away.