Rohan Paul@rohanpaul_ai · XAI 摘要
主张让AI自动化重复性劳动（如重复话术、机械问答），使人类能专注于体现温度、判断力与关怀的关键时刻。核心在于厘清自动化边界——技术处理枯燥流程，人类负责情感与人性化服务。引用观点强调“让人类回归人性本质”，并提及Smallest AI Voice Agents作为实践案例，倡导在提升效率的同时保留人性化交互。
We talk a lot about AI replacing people. But maybe the better question is： what work should be automated？
Nobody should spend all day repeating scripts， apologizing for delays， or asking the same verification questions 300 times.
Let tech take the grind.
Let humans handle the moments where warmth， judgment， patience， and care actually matter.
Where do you draw the line between useful automation and too much automation？
She deserves her moment. So do your customers. Let humans be humans. Try Smallest AI Voice Agents!