皮尤研究中心最新报告显示,仅16%美国成年人预期AI在未来20年帮助社会,40%预期伤害。24%每天使用聊天机器人,51%从未使用。聊天机器人首要用途是搜索信息(42%),38%上班族用于工作,10%用于情感支持,4%用于陪伴。ChatGPT使用率最高(44%),其次Gemini(24%)、Copilot(17%)、Meta AI(14%)、Grok(8%)、Claude(6%)、Character.ai(3%)。30%称聊天机器人提升生产力,28%认为帮助了解信息。60%成年人阅读AI搜索摘要,表明AI正影响信息摄入。
pewresearch Published its latest "Americans and AI 2026" report.
Only 16% of Americans now expect AI to help society over the next 20 years and 40% expect AI to hurt society over the next 20 years
24% of Americans use chatbots daily, including 12% several times a day and 4% almost constantly.
51% of U.S. adults still do not use AI chatbots at all.
42% use chatbots to search for information, making search the top use case.
38% of employed adults use chatbots for work tasks.
10% use chatbots for emotional support or advice, while 4% use them for companionship.