麦肯锡报告指出,AI智能体可跨多家商店扫描库存、比对价格并构建可立即购买的购物车,预计到2030年将调解3万亿至5万亿美元全球消费商务。自动化分为6个层级:最低级仅比较价格与功能,最高级由个人AI智能体直接与商店AI智能体谈判价格和运输条款。品牌将更多竞争以赢得算法而非人类消费者。零售商店需通过API使产品目录和退货政策机器可读;隐藏数据的品牌会被AI忽略,而开放定价和库存的商店将主导市场。
Mckinsey report - AI agents are quietly taking over the retail shopping cart and could mediate $3 Tn to $5 tn of global consumer commerce by 2030.
Instead of just suggesting a product, an AI agent can now scan multiple stores, check inventory, and build a ready-to-buy shopping cart.
This shift is happening across 6 different levels of automation.
- At the lowest level, the AI just compares prices and features so a human can make the final choice.
- At the highest level, your personal AI agent negotiates directly with a store's AI agent to get the best price and shipping terms.
Brands will increasingly compete to win over algorithms rather than just human shoppers.