# Uber 因拥抱 AI 裁减 10% 客服岗位

- 来源：Rohan Paul (@rohanpaul_ai)
- 发布时间：2026-07-23 14:46
- AIHOT 分数：52
- AIHOT 链接：https://aihot.virxact.com/items/cmrx5mqb4004nro47tx7k2mup
- 原文链接：https://x.com/rohanpaul_ai/status/2080182745657987401

## AI 摘要

Uber 裁减了 10% 的客服岗位，这是公司首次将裁员直接归因于自动化。全球社区运营负责人 Megha Yethadka 向员工表示，组织已变得过于复杂和割裂，AI 无法在碎片化的流程上扩展，因此必须先调整结构。

## 正文

Bloomberg： Uber said it cut 10% of jobs in its customer service operations as part of a broader effort to simplify its ranks and embrace.

That marks the first time the company has tied job losses directly to automation.

Megha Yethadka， who runs global community operations， told staff the organization had grown too complex and siloed.

Her argument was that AI cannot scale on top of fragmented processes， so the structure had to change first.

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bloomberg. com/news/articles/2026-07-22/uber-cuts-10-of-customer-service-jobs-citing-embrace-of-ai