Fortune published a piece on the an unusual management system OpenAI has built to preserve startup-like speed

OpenAI uses a "friction@" inbox as an internal escalation path that can override planned work.

employees flag technical, process, and office bottlenecks there, with Sam Altman or Greg Brockman sometimes intervening on selected cases.

Fidji Simo formalized the process after joining OpenAI, pairing the inbox with monthly Slack updates so employees could track whether reported frictions were resolved.