Many bosses now want employees to stop putting useful work information in private Slack DMs and put it in public company channels instead, because AI agents can then read that information and use it when doing work.

WSJ published a piece

So if two employees privately discuss why a customer is unhappy, an AI agent may never see that context. If they discuss it in a searchable channel, the agent can later use it to prepare a customer briefing, answer questions, summarize decisions, or help another employee.

Zapier is gamifying public Slack use among executives, with its CEO Wade Foster at 79% and his CMO at 98%, because it wants roughly 80% of leadership messages in searchable channels that AI agents can read and use.