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OpenAI CEO Sam Altman sees "proactive AI" as the next big phase after chatbots and agents
After chat models and AI agents, Altman bets the next phase will be proactive AI running constantly in the background. But many companies are still struggling with the basics: costs are spiraling, products are too fragmented, and most users don't even know what to ask.
At an enterprise event organized by OpenAI, CEO Sam Altman laid out a three-phase thesis for AI product development. Chat models like ChatGPT were the first major product. Agent-based systems like Codex are the second. The third phase takes the automation further: "proactive AI" that runs constantly in the background.
"I bet what comes next will be this idea of constantly running proactive AI," Altman said, adding that "if there's one thing to get ready for as the next phase over the next year, this is the one I would pick."
Rising AI costs are becoming "a huge issue"
The current agent phase has been "the biggest category" so far, according to Altman, "done in response to customer demand." Users are increasingly confused about when to use chat, Codex, or an API, and struggle to pull together the right context and combine all the available plug-ins.
OpenAI wants to push agents even further, laying the groundwork to "enable everything else we want to do," Altman said. The company is working on a kind of super app that combines agentic features from Codex with ChatGPT and other tools.
But there's a growing problem: costs. At the start of the year, costs weren't on anyone's radar. Now cost has become "a huge issue," Altman said, calling it "probably the second biggest theme." He pointed to Uber, which said it burned through its entire AI budget for the year in Q1 alone. OpenAI wants to counter this by squeezing more value out of its models for less money. "I think we'll have a lot of ways we can help people get more value for less spend," Altman said.
AI users don't know what to ask AI